8 Startup Guide
To get help from the HP notebook web site...........................................................42
To call HP for service and support .........................................................................43
Obtaining Repair Service .............................................................................................46
To receive warranty repair service .........................................................................46
To prepare your computer for shipment.................................................................47
Solving Problems with Your Computer.........................................................................49
Troubleshooting Techniques ........................................................................................50
Display problems....................................................................................................50
Hard disk drive problems .......................................................................................50
Keyboard, touch pad, and mouse problems............................................................51
Performance problems............................................................................................51
Power and battery problems ...................................................................................52
Startup problems.....................................................................................................53
Testing Hardware Operation ........................................................................................54
Recovering and Reinstalling Software.........................................................................56
To recover the factory installation of your hard disk .............................................56
Specifications and Regulatory Information...................................................................59
Hardware and BIOS Specifications..............................................................................60
Safety Information........................................................................................................61
Power cords ............................................................................................................61
Battery safety..........................................................................................................62
Laser safety.............................................................................................................63
Regulatory Information ................................................................................................64
U.S.A. .....................................................................................................................64
Canada ....................................................................................................................65
European Union......................................................................................................66
Japan .......................................................................................................................67
Russia......................................................................................................................67
International............................................................................................................67
Index ..................................................................................................................................69
