PROBLEM POSSIBLE CAUSE
BLACK OR GRAY Aluminum utensils often leave marks when they rub against dishes. Remove marks
MARKS ON DISHES with a mild abrasive cleanser.
DETERGENT LEFT Water may not be reaching the detergent cups. Move dishes that may be blocking
IN DISPENSER CUPS the detergent cup.
The dispenser cover may not be opening or may be blocked by improperly loaded
items. If you used a powder detergent, open the cups and remove any caked-on
detergent. If the cup still doesn’t open automatically, call for service.
Detergent may be old. If the powder is hard or caked in the box, throw it away.
The detergent may not be working well. Try another brand.
SPOTS AND FILMING Spotting can be caused by all of these things:
ON GLASSES AND
• Extremely hard water. (See How to Choose and Use Detergent section.)
FLATWARE
• Low inlet water temperature. (To test, see How to Test Water Temperature section.)
• Overloading the dishwasher.
• Improper loading. (See Loading section.)
• Old or damp powder detergent.
• Phosphate level in detergent too low. (See How to Choose and Use Detergent section.)
• Rinse agent dispenser empty. (See How to Use a Rinse Agent section.)
• Too little detergent. (See How to Choose and Use Detergent section.)
Due to varying local water conditions and personal preferences, try several brands of
detergents to find one that gives the best results for you. A liquid dishwasher detergent
may help reduce filming.
To remove spots and film from glassware:
1. Remove all metal utensils from the dishwasher.
2. DO NOT ADD DETERGENT.
3. Select POTS PANS cycle and ENERGY SAVER DRY off.
4. Start the dishwasher and allow to run until the time remaining in the cycle appears in
the display.
5. Then open the door and pour 2 cups (500ml) of white vinegar into the bottom of the
dishwasher.
6. Close the door and allow the dishwasher to complete the cycle.
If vinegar rinse doesn’t work: Repeat as above, except use 1/4 cup of citric acid
crystals instead of vinegar. (Most drugstores carry citric acid crystals. If yours doesn’t,
call GE Service and Parts Centers.)
Using a vinegar or citric acid crystal rinse more than twice a month? Consider a home
water softener.
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