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Job#: XXXXXXX Title: CWST2RB Manual
Date: 10/15/09 Version: CWST2RB-MAN-Rev11
If problems occur with the device, which are not outlined in this Instruction
Manual, contact Verilux
®
Customer Service at 1-800-786-6850. Any damage
caused by an attempt to disassemble the ClearWave
®
Soothing Skin System
will void the warranty.
Troubleshooting
The Issue
The treatment
cycle will not start
The audio signals: 5 fast beeps
The Information Display signals:
The Information Display signals:
The audio signals: 3 beeps
Interchangeable Head Indicator Light displays:
The Information Display signals:
The audio signals: 3 fast beeps
Interchangeable Head Indicator Light displays:
Call 1-800-454-4408
to order a
replacement head.
Recharge the battery.
See page 11 for
instructions.
Head has no remaining
care cycles.
The battery is low.
The device needs
to cool down.
Set the device aside
and let it cool down.
The Problem The Solution
The audio signals: 10 beeps
The Information Display signals:
Device shuts off
in cycle
Battery will not hold a charge
There are only 6 or 7 uses for each charged session
Device will not turn on
Call 1-800-454-4408 to
order a replacement battery.
Charge battery.
The battery needs to
be replaced.
There is no problem.
There are an average of
6 uses per charge.
To continue using device,
plug AC adapter directly
into device.
The device needs
to cool down.
Set the device aside
and let it cool down.
The battery is dead.
The audio signals: 10 beeps
The Information Display signals:
Treatment head may
not be attached, or the
head is defective.
Properly and fully attach
head. See page 13
for instructions.
Call 1-800-454-4408
if you need further help
Set the device aside until it
reaches room temperature.
The audio signals: 5 fast beeps
The Treatment Head Indicator Light displays:
The device is too
cold to operate