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18. TROUBLESHOOTING
18. TROUBLESHOOTING
18- 1
18. TROUBLESHOOTING
Before You Call for Service
It is our primary concern to give you full satisfaction and better service. If, however, any problem
arises in connection with the operation of this scale, please check the following points before
calling for service:
A) Is the power plug fully plugged into an AC outlet?
B) Is the power turned ON?
C) Is AC power being properly supplied to the outlet? (Check it using another electric
appliance.)
D) Check the circuit breaker.
E) Has there been a power failure of any sort?
F) Has the operation been carried out in the correct order?
Problems Solution
----- is displayed at
power on.
Was the power turned ON when something was on the platter?
Make sure nothing is on the platter and turn the power on
again.
Is the platter mounted correctly?
Mount the platter correctly and turn the power on again.
Display unstable. Is anything touching the platter?
If so, remove it.
Is the machine in a windy location?
Avoid locations subject to the wind.
No print. 1. Check that the media is loaded correctly.
2. Check whether the print head is set correctly or not.
Dots missing in the print. Dirty print head. Clean the print head.
Call your Authorized Service representative if necessary.
Unclear (or blurred)
printing.
1. Dirty print head. Clean the print head.
2. Poor media quality. Change media type.
Power does not come on. 1. Plug power cord into an AC socket.
2. Check the circuit breakers or fuses.
3. Plug another appliance into the AC socket to check if there is power
supplied.
Call your Authorized Service representative if necessary.
You see a raised nap
where the media has been
cut.
1. Clean the cutter blades.
2. The blades are worn. Call your Authorized Service
representative.
This scale has been manufactured under strict quality control. If you have any
trouble, however, DO NOT ATTEMPT TO FIX IT BY YOURSELF. Pull the power plug
out of the outlet, and contact your Authorized Service representative.
WARNING!