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- Damage caused by misuse, abuse, neglect or alterationsGuarantee & service
If you need information or if you have a problem, please visit the Philips
Web site at www.philips.com or contact the Philips Customer Care
Centre in your country (you will find its phone number in the
worldwide guarantee leaflet). If there is no Customer Care Centre in
your country, turn to your local Philips dealer or contact the Service
Department of Philips Domestic Appliances and Personal Care BV.
Guarantee restrictions
The following is not covered by the terms of the international
guarantee.
-Brush heads
- Damage caused by misuse, abuse, neglect or alterations-
Normal wear and tear, including chips, scratches, abrasions,
discoloration or fading.
ENGLISH 13
Solution
Recharge your Sonicare overnight, ensuring that it is not plugged into
an electrical outlet controlled by a light switch. Make sure the brush
head is attached correctly.
You may experience a slight tickling/tingling sensation when using
Sonicare for the first time.As you become accustomed to brushing
with Sonicare this sensitivity will diminish.
Sonicare should produce a gentle hum during operation.Tightening
the brush head nut can eliminate excessive rattling. If rattling does not
stop, you may need to replace the brush head. Make sure that the
travel cap has been removed.
Chattering of the plastic backplate may occur occasionally.This is
harmless and can be avoided by keeping the brush head properly
oriented, with the bristles angled toward the teeth as instructed, at an
angle of 30 to 40 degrees.
The handle may need recharging.
The Easy-start feature may be on and needs to be shut off (see
chapter "Using the appliance")
You may need to clean your brush head.
You may need to replace your brush head.
Clean the handle, brush head and charger thoroughly (see chapter
"Cleaning").
Replace the brush head with a new one.
Problem
The Sonicare toothbrush does not work
I feel a tickling sensation when I use Sonicare.
The brush head rattles when I use Sonicare
The brush head chatters against my teeth.
Brushing seems less powerful.
Unpleasant odor
Troubleshooting
If you are unable to solve your problem by means of the troubleshooting guide below, contact your
local Philips Customer Care Centre or go online at www.philips.com.