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Problem Possible cause Solution
I have switched on the
appliance but I cannot
increase or decrease the
light intensity.
The appliance has
to be reset.
To reset the appliance, switch off the appliance and
then switch it on again. If you still cannot adjust the
light intensity, contact the Consumer Care Centre in
your country, your Philips dealer or a Philips service
centre.
The ‘ready to flash’ light
does not go on when I
place the appliance on
the skin.
You have not put
the attachment
with safety ring
properly on the
skin.
Place the appliance in a 90° angle onto the skin in such
a way that all contact switches touch the skin. Then
check if the ‘ready to flash’ light is on and press the
flash button.
If this does not work, place the appliance on a part
of your body where it is easy to establish full skin
contact, for example on your lower arm.Then check
if the ‘ready to flash’ light works. If the ‘ready to flash’
light still does not go on when you place the appliance
on the skin, contact the Consumer Care Centre in
your country, your Philips dealer or a Philips service
centre.
The safety ring is
dirty.
Clean the safety ring carefully. If you are unable to clean
the safety ring properly, contact the Consumer Care
Centre in your country, your Philips dealer or a Philips
service centre to replace the attachment.
The ‘ready to flash’ light
does not go on when I
place the attachment on
my skin, but the cooling
fan works.
The overheat
protection has
been activated.
When the overheat protection has been activated,
the fan still works. Do not switch off the appliance
and let it cool down for approx. 15 minutes before
you continue to use it. If the ‘ready to flash’ light still
does not go on when you place the appliance on
the skin, contact the Consumer Care Centre in your
country, your Philips dealer or a Philips service centre.
The ‘ready to flash’ light is
green but the appliance
does not produce a flash
when I press the flash
button.
The appliance
needs to be reset.
To reset the appliance, switch off the appliance and
switch it on again. If the ‘ready to flash’ light is green
but the appliance still does not produce a flash when
you press the flash button, contact the Consumer Care
Centre in your country, your Philips dealer or a Philips
service centre.
The appliance becomes
warm during use.
This is normal. No action required.
The appliance does not
show light intensity 1
when I switch it on.
The appliance
needs to be reset.
To reset the appliance, switch it off and on again. If the
appliance still does not show light intensity 1, contact
your Customer Care Centre, your Philips dealer or a
Philips Service Centre.
The appliance produces a
strange smell.
The attachment
and/or the filter
glass is dirty.
Clean the attachment carefully. If you are unable to
clean the attachment properly, contact the Consumer
Care Centre in your country, your Philips dealer or a
Philips service centre to replace the attachment.
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