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Question Answer
Why doesn’t the Sonicare
toothbrush work?
You may need to recharge the Sonicare. Charge the Sonicare for at
least 24 hours.
The socket may not be live. The electricity supply to sockets in mirror
cabinets over washbasins or shaver sockets in bathrooms may be cut
off when the light is switched off.
You may need to reattach or replace the brush head.
Why do I feel a tickling sensation
when I use the Sonicare?
You may experience a slight tickling/tingling sensation when you use
Sonicare for the rst time. As you become accustomed to brushing
with the Sonicare, this sensation diminishes.
The brush head chatters against
my teeth. What can I do about
this?
To avoid this, keep the brush head properly oriented, with the bristles
placed on the gumline at a slight angle.
Why does the toothbrush seem
less powerful?
You may need to charge the Sonicare.
The Easy-start feature may be on. Deactivate the Easy-start feature
(See chapter ‘Features’).
You may need to replace the brush head.
Why doesn’t the Personalised
Brushing button work during
brushing?
You may have selected a brushing routine. If this is the case, the
Personalised Brushing button is not active (See chapter ‘Using the
Sonicare’).
Why doesn’t the sanitiser
light go on?
The socket may not be live. The electricity supply to sockets in mirror
cabinets over washbasins or shaver sockets in bathrooms may be cut
off when the light is switched off.
You may need to shut the sanitiser door.
You may need to replace the UV light bulb (see chapter
‘Replacement’).
Why does the toothbrush seem
to lose power during brushing?
You may be in the Max Care brushing routine. If this is the case,
the routine alternates between the Clean and Massage modes
throughout the 3-minute brushing cycle. The Clean and Massage
modes have a different sound and brush movement.
Do I need a special charger if I
travel with my Sonicare?
Travel tip: the travel charger, the deluxe charger and the sanitiser can
be used at common worldwide voltages between 100-240V AC, at
either 50 or 60Hz. All you need is a simple plug adapter.
ENGLISH14