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Frequently asked questions
This chapter lists the questions most frequently
asked about the appliance. If you cannot nd the
answer to your question, contact the Customer Care
Center in your country.
Question Answer
Why doesn’t the
Sonicare work?
You may need to recharge the Sonicare. Charge
the Sonicare for at least 24 hours.
Make sure that your Sonicare charger is plugged
into a live electrical outlet and not into an outlet
controlled by a light switch.
You may need to reattach or replace the brush
head.
Why do I feel a
tickling sensation
when I use the
Sonicare?
You may experience a slight tickling/tingling
sensation when you use the Sonicare for the rst
time. As you become accustomed to brushing
with Sonicare, this sensation diminishes.
The brush head
chatters against my
teeth. What can I
do about this?
To avoid this, keep the brush head properly
oriented, with the bristles placed on the gumline
at a slight angle.
Why does the
Sonicare seem less
powerful?
You may need to charge the Sonicare.
The Easy-start feature may be on. Deactivate the
Easy-start feature (See chapter ‘Features’).
You may need to replace your brush head.
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