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Problem Cause Solution
Poor epilating
results
You move the epilator
in the wrong direction.
Move the appliance against the direction of hair
growth, with the on/off button pointing in the
direction in which you move the epilator.
You place the epilating
head on the skin at
the wrong angle.
Make sure that you place the epilating head on the
skin at an angle of 90° (see chapter ‘Using the
epilator’).
You have used a
cream or depilatory
cream prior to
epilation.
Make sure your skin is clean, entirely dry and free
from grease. Do not use any cream before you start
epilating.
The hairs are too
short.
Sometimes the hairs are too short to be caught. The
optimal length for easy removal of the hairs is
3-4mm. The hairs that are not caught during this
session will be long enough to be removed when
you epilate the next time. You can also try to catch
the hairs by moving the appliance across the skin a
few more times.
The epilator does
not work.
The socket to which
the appliance is
connected does not
work.
Make sure the socket is live. If you connect the
epilator to a socket in a bathroom cabinet, you may
need to switch on the light in the bathroom to make
sure the socket is live. You could also use a working
socket outside the bathroom.
The overheat
protection has been
activated.
When the epilator stops working and the speed
setting indications and the charging light start ashing
red, the overheat protection has been activated. Let
the appliance cool down. The lights stop ashing after
30 seconds. When the appliance has cooled down,
switch on the epilator again. If the lights start ashing
again, the epilator has not yet cooled down
sufciently.
The
rechargeable batteries
are empty.
When the charging light lights up red continuously,
the batteries are empty and you need to charge the
appliance (see chapter ‘Charging’). You can also run
the appliance from the mains when the batteries are
empty.
The travel lock is
active.
Press and hold the on/off button for 3 seconds until
the speed setting indications ash white 2 times. The
travel lock has been deactivated and you can press
the on/off button to switch on the appliance. You can
also insert the appliance plug into the inlet socket
and the adapter into a wall socket to deactivate the
travel lock.
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