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115982-2-BA (-)
Kohler Co., Kohler, WI
B. TROUBLESHOOT WHIRLPOOL SYSTEM
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or a qualified electrician
should correct all electrical problems. For warranty service, contact your dealer or wholesale distributor.
SYMPTOMS PROBABLE CAUSES RECOMMENDED ACTION
1. Whirlpool does not
start/stop.
A. No power to pump/control. A. Set/Reset GFCI; check wiring to
pump/receptacle.
B. Jets are blocked. B. Remove blockage.
C. Switch disconnected from
pump/control box.
C. Reconnect switch to pump/control
box.
D. Switch faulty. D. Replace switch.
E. Faulty circuit board. E. Replace circuit board inside
pump/control box.
F. Faulty motor/pump assembly. F. Replace motor and pump.
2. Motor starts, all jets
are not functioning
A. Jet is closed. A. Rotate jets counterclockwise to open.
are not functioning.
B. Trim kit installed incorrectly. B. Reinstall trim kit, checking for damage
to O-ring.
3. Whirlpool stops
automatically
A. GFCI trips. A. Identify source of fault and correct.
automatically
before 18 minutes.
B. Suction blocked. B. Remove obstruction.
before
18
minutes
.
C. Jets are blocked. C. Remove blockage.
D. Motor overheated and protection
device activated.
D. Check for blockage at motor vents.
Remove blockage and allow motor to
cool.
Check for suction blockage. Remove
blockage and allow motor to cool.
Check for jet blockage. Remove
blockage and allow motor to cool.
E. Faulty circuit board. E. Replace circuit board inside
pump/control box.
4. Whirlpool does not
automatically stop
after 22 minutes.
A. Faulty circuit board. A. Replace circuit board inside
pump/control box.
5. Pump does not
prime.
A. Pump shimmed too high. A. Lower pump/control to subfloor level
that bath is resting upon.
6. Noisy operation. A. Pump straps have not been cut. A. Cut straps with tin snips.
B. Jet squeals due to dislodged jet
O-ring.
B. Remove jet, replace and lubricate
O-ring on valve body, and reinstall jet.