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11. ORDERING/RETURN INFORMATION
ORDERING INFORMATION :
To place an order for a part or an accessory, please call :
GenesisBPS, LLC
65 Commerce Way
Hackensack, NJ 07601 U.S.A.
Tel: 201-708-1400
866-712-5663
Fax: 201-704-1104
www.genesisbps.com
RETURN INFORMATION :
Same as above.
1. Obtain a Return Goods Authorization number.
2. Ensure all water is removed from the unit (including
inside the pump). This can be done by lowering the
control panel and tilting the unit forward.
3. Towel dry the unit, especially around the pump and
heater, before packing.
4. Place water bath over the control panel and pack
GENESIS 2002/2006 securely in a box with clean
packing materials (no use polystyrene peanuts or chips as
packaging material).
Check with
GenesisBPS, LLC to determine
if water bath should be returned - usually only the
control panel is required.
5. Please provide a brief description of difficulty experienced
or reason for return along with the following information :
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