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FOR MORE INFORMATION OR ASSISTANCE, CALL 1-301-733-9368
6) Print is too light or does not print. a) Printing on wrong side of the paper.
b) Wrong type of printer paper.
c) Print head is dirty.
a) Make sure paper is inserted to print on
the “shiny” side of the paper.
b) Paper must be thermal paper.
c) Clean the print head by carefully
removing the Paper Cutter. Insert a clean
piece of rough paper (a typical business
card is ideal) between the print head and
rear paper roller.
CAUTION: Do not bend the print head;
pressure on the rear paper roller will allow
the card to be inserted.
7) Printer prints black lines. a) Low batteries.
b) Bad battery connections.
a) Replace batteries (Refer to page 4).
b) Remove batteries and clean tabs with
isopropyl alcohol (rubbing alcohol).
PROBLEM PROBABLE CAUSE CORRECTIVE MEASURES