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source on the On-Screen-Display
menu.” appears
The picture does not fill the
entire screen.
The picture cannot fill the height
or width of the screen
Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.
Run the built-in diagnostics.
Universal Serial Bus (USB) Specific Problems
Specific Symptoms What You Experience Possible Solutions
USB interface is not working USB peripherals are not working
Check that your monitor is turned ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Switch off and then turn on the monitor again.
Reboot the computer.
Some USB devices like external portable HDD require higher electric current; connect the
device directly to the computer system.
USB 3.0 speed is slow USB 3.0 peripherals working
slowly or not working at all
Check that your computer is USB 3.0 compatible.
Some computers have both USB 3.0 and USB 2.0 ports. Ensure that the correct USB port is
used.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Reboot the computer.
DisplayLink Specific Problems
Specific Symptoms What You Experience Possible Solutions
USB display is not working No USB video function
Check the DisplayLink driver is installed.
USB audio is not working No USB audio function Check the DisplayLink driver is installed.
Ethernet is not working Can not connect with internet
Check the DisplayLink driver is installed.
Check the internet is available
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