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Troubleshooting
Problem Solution
Disc can’t be played – The CD-R/RW, DVD+R/RW, DVD-R/RW and DVD-RW
(VR format) must be finalized.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
– If you have recorded a Picture CD or MP3 CD yourself,
ensure that your disc contains at least 10 pictures or 5 MP3
tracks.
– Region code incorrect.
Picture freezes momentarily
during playback
– Check the disc for fingerprints/scratches and clean with a
soft cloth wiping from center to edge.
The player does not respond to
the Remote Control
– Aim the Remote Control directly at the sensor on the front
of the player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/– signs) as
indicated.
Buttons do not work
– To completely reset the player, unplug the AC cord from
the AC outlet for 5-10 seconds.
Player does not respond to
some operating commands
during playback
– Operations may not be permitted by the disc. Refer to the
instructions of the disc jacket.
DVD Player cannot read CDs/
DVDs
– Use a commonly available cleaning CD/DVD to clean the
lens before sending the DVD Player for repair.
Menu items cannot be selected – Press STOP twice before selecting System Menu.
– Depending on the disc availability, some menu items cannot
be selected.
Unable to play DivX movies – Check that the DivX file is encoded in ‘Home Theater’
mode with DivX 5.x encoder.
Unable to select Progressive
Scan on/off
– Check that the output of the video signal is switch to ‘YUV’.
No sound during DivX movies
playback
– The audio code may not be supported by the DVD player.
