A SERVICE OF

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Basic Operation continued
Output Breaker (select models): YourUPSfeaturesoneormorebreakersthat
protectyourUPSfromoutputoverload.Ifoneormorebreakerstrip,remove
some of the load on the circuit(s), then reset them by pressing the breaker
switch(es) in.
Ground Screw: Usethistoconnectanyequipmentthatrequiresachassis
ground.
Storage and Service
Storage
BeforestoringyourUPS,turnitcompletelyOFF:withtheUPSONandreceivingutilitypower,press
andholdthe“ON/OFF”buttonfortwoseconds(analarmwillbeeponcebrieflyaftertheinterval
haspassed);then,unplugtheUPSfromthewalloutlet.IfyoustoreyourUPSforanextended
periodoftime,rechargetheUPSbatteriesonceeverythreemonths:plugtheUPSintoawall
outlet;allowittochargefor12hours;andthenunplugitandplaceitbackinstorage.Ifyouleave
yourUPSbatteriesdischargedforanextendedperiodoftime,theywillsufferapermanentlossof
capacity.
Service
AvarietyofExtendedWarrantyandOn-SiteServiceProgramsarealsoavailablefromTrippLite.For
moreinformationonservice,visitwww.tripplite.com/support.Beforereturningyourproductfor
service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. Iftheproblemcontinues,donotcontactorreturntheproducttothedealer.Instead,visitwww.
tripplite.com/support.
3. Iftheproblemrequiresservice,visitwww.tripplite.com/supportandclicktheProductReturns
link.FromhereyoucanrequestaReturnedMaterialAuthorization(RMA)number,whichis
requiredforservice.Thissimpleon-lineformwillaskforyourunit’smodelandserialnumbers,
along with other general purchaser information. The RMA number, along with shipping
instructionswillbeemailedtoyou.Anydamages(direct,indirect,specialorconsequential)to
theproductincurredduringshipmenttoTrippLiteoranauthorizedTrippLiteservicecenteris
notcoveredunderwarranty.ProductsshippedtoTrippLiteoranauthorizedTrippLiteservice
center must have transportation charges prepaid. Mark the RMA number on the outside of the
package.Iftheproductiswithinitswarrantyperiod,encloseacopyofyoursalesreceipt.
Return the product for service using an insured carrier to the address given to you when you
requesttheRMA.
12-12-037-93-3088-B.indb 17 12/26/2012 3:47:34 PM