Sony Notebook User Guide
Getting help
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About CDs and floppy disks
My disc drive tray does not open
❑ Make sure the computer is turned on.
❑ Press the eject button on the drive.
❑ If the eject button does not work, you can open the tray by inserting a sharp, pointed object into the
hole to the right of the eject button (depending on your model).
❑ The application software when burning a CD may be preventing the drive from opening.
I cannot play a CD-ROM
❑ After inserting the CD, wait for a few seconds for the system to detect it before you try to access it.
❑ Make sure the label of the disc is facing up.
❑ If the disc requires software, make sure the software is installed according to the instructions of the
program.
❑ Check the volume of your speakers.
❑ Clean the disc.
❑ Moisture condensation may have occurred. Leave the computer for at least 1 hour while it is turned on.
I cannot play a DVD-ROM
❑ If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you
are trying to play is incompatible with the DVD-ROM drive on your notebook. The region code is listed
on the packaging of the disc.
❑ Change the resolution under Control Panel - Display to a lower resolution.
❑ If you see video but cannot hear sound, check all of the following:
❑ Make sure the mute setting is off on your DVD player.
