103
Troubleshooting
PictBridge compliant printer
Symptom Cause Solution
You cannot connect with
the printer.
• The printer is not compliant with the PictBridge.
• The printer condition does not allow connection.
• [USB Connect] is not set to [PictBridge] on the
Setup screen.
• Depending on the circumstances, the connection
may not be established.
p Consult with the printer manufacturer.
p Turn on the printer and check that it is in a condition that allows
connection.
p Set it to [PictBridge].
p Disconnect and connect the USB cable again. If an error
message is indicated on the printer, refer to the operating
instructions supplied with the printer.
You cannot print. • The printer is not connected.
• The printer is not turned on.
• If you select [Exit] during printing, you may not
print again depending on your printer.
• You cannot print movies.
• You may be unable to print some still images
recorded using a model other than this camera or
images that have been processed by a computer.
p Check that the camera and the printer are connected correctly
using a USB cable.
p Turn on the printer. See the operating instructions of the printer
for details.
p Disconnect and connect the USB cable again. If you cannot
print still, disconnect the USB cable, turn off and on the printer,
then connect the USB cable again.
—
—
Printing stops partway. • You disconnected the USB cable before the
indicator disappeared.
—
Date/time insertion and
index print are not
possible.
• The printer does not support date/time insertion
and index print.
• Some printers cannot insert the date/time with
index print.
p Contact the manufacturer regarding whether the printer
supports date/time insertion and index print.
p Contact the printer manufacturer.
“---- -- --” is printed in the
date/time portion.
• The image file does not contain printable
recording date/time data.
p You cannot perform date/time printing for image files that do
not contain printable recording date/time data. Set [Date] to
[Off] and then print the image (page 72).
