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Solving problems
If you are experiencing problems with your phone,
perform the following simple checks, before
contacting a service professional. This may save
you the time and expense of an unnecessary
service call.
When you switch your phone on, the
following messages may appear:
Insert SIM Card
• Check that the SIM card is correctly installed.
Phone Locked Enter Password
• The automatic locking function has been enabled.
You must enter the phone’s password before you
can use the phone.
Enter PIN
• You are using your phone for the first time. You
must enter the Personal Identification Number
(PIN) supplied with the SIM card.
• The PIN Check feature is enabled. Every time the
phone is switched on, the PIN has to be entered.
To disable this feature, use the
PIN check
menu
(
Menu 5.6.1
).
Enter PUK
• The PIN code was entered incorrectly three times
in succession and the phone is now blocked.
Enter the PUK supplied by your service provider.
