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Solving Problems
If you are experiencing problems with your phone, perform
the following simple checks before contacting a service
professional. This may save you the time and expense of
an unnecessary service call.
When you switch your phone on, the following
messages may appear
Insert SIM Card
• Check that the SIM card is correctly installed.
Phone Locked Enter Password
• The automatic locking function has been enabled. You
must enter the phone’s password before you can use the
phone.
Enter PIN
• You are using your phone for the first time. You must
enter the Personal Identification Number supplied with
the SIM card.
• The PIN Check feature is enabled. Every time the phone
is switched on, the PIN has to be entered. To disable this
feature, use the
PIN
Check
menu (
Menu 4.5.1
).
Enter PUK
• The PIN code was entered incorrectly three times in
succession and the phone is now blocked. Enter the PUK
supplied by your service provider.
