References
70 Chapter 5
Program information doesn’t download
• Review your setup information and make sure it’s correct. Press MENU on the remote and select GUIDE Plus+
System menu and then Setup. Go to page 20 for detailed instructions about the GUIDE Plus+ Setup menus.
• The TV must be off to download information. Leave your TV off overnight, for at least 10 hours, to receive the
initial download for your area.
• If you’re using a cable box, leave it on so you can receive program information.
• The GUIDE Plus+ system doesn’t display program listings for satellite TV.
Scheduled Watch or Record doesn’t occur
• Check Schedule for timer conflicts. Go to page 38 for instructions.
• Make sure the wands of the G-LINK cable are placed in front of the remote sensor(s) on the component(s).
• Make sure your VCR is turned off during the time you’ve scheduled to record a program because the system turns
the VCR on when it starts recording (if it’s already on when recording starts, the system will turn it off).
• Make sure there is a tape in the VCR and that the VCR is connected properly.
• Make sure VCR is tuned to the line input. Don’t change channels.
• Be sure that you set up the VCR in the GUIDE Plus+ Setup menus. If you don’t complete the Configuring for a VCR
steps successfully, the Record option won’t be available. Go to page 22 for detailed instructions.
• If a cable box is attached to your TV, make sure you set it up correctly in the GUIDE Plus+ Setup menus. Go to
page 21 for detailed instructions.
• The guide comes up each time you turn on the TV. You can disable the guide by going to the Auto-on feature in
the Guide Setup menu and select Review Options.
The Remote Control Doesn’t Work
• Something might be between the remote and the remote sensor on the component. Make sure there is a clear path.
• Maybe the remote isn’t aimed directly at the component (TV or VCR) that you’re trying to operate.
• Maybe remote is not in TV Mode. Press the TV button so the remote controls the TV.
• Maybe batteries in remote are weak, dead, or installed incorrectly. If batteries are weak, you will not be able to
activate backlighting on the remote; instead, backlight will blink once when activated. Put new batteries in the
remote. (Note, if you remove the batteries, you may have to reprogram the remote to operate other components.)
• You might need to drain the remote’s microprocessor: remove batteries and press the number 1 button for at least
60 seconds. Release the 1 button, replace the batteries, and (if necessary) program the remote again.
