1.1 General Features
Feature Manual 111
1.1.111 Secret Dialing
1.1.112 Station Message Detail Recording (SMDR)
1.1.113 System Speed Dialing
1.1.82 Message Waiting
Description
When an extension user calls another extension user who does not answer the call, he or she can leave a
message waiting indication. The MESSAGE button or Message/Ringer Lamp on the called extension user's
telephone will light, indicating that a call was missed, or a message recorded by the Voice Processing
System (VPS) or Built-in Voice Message (BV) feature is waiting. A MESSAGE button can be used to call the
caller back or listen to the message.
When a message is left for a proprietary telephone (PT), the MESSAGE button on it lights, or the Message/
Ringer Lamp turns red. Pressing the lit MESSAGE button while on-hook shows the caller's information as
shown below:
[Example]
Conditions
• System programming determines the single line telephones (SLTs) that can receive the message
waiting notifications left by another extension ( [619] SLT Message Waiting).
• If a user goes off-hook with an SLT that has messages waiting, a special dial tone (dial tone 3) will be
heard. The user can call a caller back or listen to the message by entering the Message Waiting Answer
feature number.
• Both the calling extension and the called extension can cancel a notification after it has been left.
• Message waiting indications are always left on the originally called extension. Message waiting
indications cannot be sent to an FWD destination (
1.1.10 Call Forwarding (FWD)—SUMMARY) or
an idle extension hunting destination ( 1.1.67 Idle Extension Hunting).
• A message waiting indication is automatically cleared when the called extension calls the caller back
and the call is answered.
• Message Waiting Indication via Voice Mail APT Integration
If a voice message is left for the called extension, it can be heard by following the Voice Mail prompts
after pressing the lit MESSAGE button (
1.1.120 Voice Mail APT Integration).
• Message Waiting Indication via BV
If a voice message is left in the user's personal message area or the common message area, it can be
played back with the lit MESSAGE button by the user or the operator/manager respectively (
1.1.8
Built-in Voice Message (BV)).
--- Extension no. and name of the person who left the message
This extension
Message buttons
105:Tom Smith
