• Others: If you are using the serial communication check the
parameters on both the printer and the host.
Self-test label will not print
1. If printing in the direct thermal mode, confirm that you have loaded
direct thermal media.
2. Disconnect the cable between the printer and the host computer.
Restart the pr
inter and try
to print a self-test label again.
Label will not feed
1. Confirm that the print media is loaded correctly.
2. Restart the printer and confirm that the printer POWER indicator is
lit and ERROR indicator is off. Press the FEED button.
3.
If the printer still does not feed, disconnect the communication cable
and repeat ste
p
2. If the printer feeds with the cable disconnected,
suspect a problem with the host computer or cable.
Host stops responding or displays “printer not ready” message
1. Review your software setup, following the instructions provided
with the software.
2. Confirm that the host-to-printer communication cable is connected
and undama
ged. If using the serial port, confirm that you are using a
null modem cable or adaptor.
3. If using the serial port, confirm that the host and printer are using
the sa
me para
meters. The self-test label shows the current printer
serial port parameters.
4. If using a communication switch between the host an
d printer,
rem
ove the switch and connect the printer directly to the host.
5. Restart both printer and host, run the original software, and try
again.
Labels feed continuously
1. Check that the print media is loaded correctly. Confirm that the
gap/mark goes through media sensor.
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