Jam location Printer message What to do
3 Inside the printer [x]‑page jam, lift front cover
to remove cartridge. [200–
201]
Open the front cover and the
multipurpose feeder, then
remove the toner cartridge
and the imaging unit, and
then remove the jammed
paper.
4 Multipurpose feeder [x]‑page jam, clear manual
feeder. [250]
Remove all paper from the
multipurpose feeder, and
then remove the jammed
paper.
5 Duplex area [x]‑page jam, remove tray 1 to
clear duplex. [235–239]
Pull out tray 1 completely,
then push down the front
duplex flap, and then remove
the jammed paper.
6 Trays [x]‑page jam, open
tray [x]. [24x]
Pull out the indicated tray,
and then remove the jammed
paper.
7 Output expander [x]‑page jam, remove paper,
open expander rear
door. Leave paper in
bin. [41y.xx]
Open the rear door of the
output expander, and then
remove the jammed paper.
8 Upper rear door [x]‑page jam, open upper rear
door. [202]
Open the rear door of the
printer, and then remove the
jammed paper.
9 Upper door and rear duplex
area
[x]‑page jam, open upper and
lower rear door. [231–234]
Open the rear door of the
printer and the rear duplex
area, and then remove the
jammed paper.
10 Mailbox [x]‑page jam, remove paper,
open mailbox rear
door. Leave paper in
bin. [43y.xx]
Open the rear door of the
mailbox, and then remove
the jammed paper.
11 Staple finisher rear door [x]‑page jam, remove paper,
open finisher rear door. Leave
paper in bin. [451]
Open the rear door of the
staple finisher, and then
remove the jammed paper.
12 Automatic document feeder
(ADF)
[x]‑page jam, open automatic
feeder top cover. [28y.xx]
Remove all paper from the
ADF tray, and then remove
the jammed paper.
Clearing jams 269
