CONTACT CUSTOMER SUPPORT
If the problem continues, then the printer may need to be serviced.
Repeating defects appear on prints
Try one or more of the following:
REPLACE THE PRINT OR TONER CARTRIDGE
Replace the cartridge of the color with the repeating defect, if the defects occur in the following instances:
• Every 33 mm (1.30 in.) of the page
• Every 35.3 mm (1.39 in.) of the page
REPLACE THE PHOTOCONDUCTOR
Replace the photoconductor of the color with the repeating defect, if the defects occur in the following instances:
• Every 28.3 mm (1.11 in.) of the page
• Every 72.4 mm (2.85 in.) of the page
REPLACE THE FUSER
Replace the fuser if print defects occur in the following instances:
• Every 47.4 mm (1.87 in.) of the page
• Every 94.8 mm (3.73 in.) of the page
• Every 113 mm (4.45 in.) of the page
Shadow images appear on prints
Troubleshooting 245
