Control panel message Description Recommended action
30.1.6 Scanner Failure This is a scanner-fan error. This fan is located
in the base of the scanner assembly. It
operates whenever the scanner lamp is
illuminated or whenever the scanner flatbed
motor is rotating. This fan also operates
during the initialization sequence.
1. During the initialization sequence, try to
listen to this fan to find out if it is
operating.
2. Verify that connector CN108 on the
scanner-controller PCA is firmly seated.
Also make sure that the connection for
the fan in the base of the scanner
assembly is firmly seated.
3. If all the connectors are secure but the
fan is not operating, replace the fan.
30.1.8 Scanner Failure This is a scanner-calibration error. The
scanner might be locked, or a cable might not
be connected correctly.
During the initialization sequence, the
scanner optical assembly moves from its
home position to the calibration strip. If this
movement does not occur, this error appears.
1. Raise the ADF, and make sure that the
scanner lock is in the unlocked position.
2. Turn on the device and watch to see if
the optical assembly moves. If it does
not move, remove the scanner glass to
see if anything is hindering the optical
assembly from moving.
3. Make sure that the optical-assembly
drive belt is installed correctly.
4. Verify that the connector CN106 on the
scanner-controller PCA is firmly seated.
5. Verify that the connector CN109 on the
scanner-controller PCA is firmly seated.
Also verify that the connector for the
scanner-home-position sensor is firmly
seated.
30.1.YY SCANNER FAILURE An error has occurred in the scanner. Use the
following list to identify specific errors:
30.1.1 = The scanner cover is open.
30.1.2 = A jam has occurred in the ADF.
30.1.3 = The ADF could not pick up the paper.
30.1.6 = An error has occurred at the scanner
fan. (See the separate entry for this error.)
30.1.7 = A communication error has occurred
in the scanner.
30.1.8 = A scanner-calibration error has
occurred. (See the separate entry for this
error.)
30.1.10 = An error has occurred at the ADF
fan. (See the separate entry for this error.)
30.1.14 = An EEPROM error has occurred on
the SCB.
30.1.15 = Scanner initialization failed.
30.1.18 = An error occurred on the scanner
PCA.
1. Turn the device off and then on to try to
clear the message.
2. If the message indicates that a jam has
occurred, clear the jam.
3. Make sure that the ribbon cable
between the scanner control board and
the formatter is not damaged and is
seated correctly.
4. Upgrade the firmware.
5. If you are unable to resolve the problem,
replace the scanner assembly.
Table 6-1 Control-panel messages (continued)
ENWW Control-panel messages 115
