Alert message Description Recommended action
Cyan Cartridge Very Low The print cartridge is at the estimated end of
its useful life.
Print quality may decrease. Choose a
reminder option or replace print cartridge
when quality becomes unacceptable.
To ensure optimal print quality, HP
recommends replacing the print cartridge at
this point. You do not need to replace the
print cartridge at this time unless print
quality is no longer acceptable. Actual print
cartridge life may vary.
Once an HP print cartridge has reached
“very low”, HP's Premium Protection
Warranty on that print cartridge has ended.
All print defects or cartridge failures incurred
when an HP supply is used in continue at
very low mode will not be considered to be
defects in materials or workmanship in the
supply under the HP Print Cartridge
Warranty Statement.
DC Controller Error The product has experienced an internal
error.
Turn off the product and disconnect the
power cable from the product. Wait
30 seconds and then reconnect the power
cord and turn on the product. Wait for the
product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall
socket. Use the power switch to turn on the
product.
If the message persists, contact HP support.
Engine Communication Error The product experienced an internal
communication error.
Turn off the product and disconnect the
power cable from the product. Wait
30 seconds and then reconnect the power
cord and turn on the product. Wait for the
product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall
socket. Use the power switch to turn on the
product.
If the message persists, contact HP support.
Front Access Door Open The door is open. Close the door.
Fuser Error The product has experienced an error with
the fuser.
Turn off the product and disconnect the
power cable from the product. Wait
30 seconds and then reconnect the power
cord and turn on the product. Wait for the
product to initialize.
If the error continues, turn off the product,
disconnect the power cable, wait at least
25 minutes, and then reconnect the power
cable and turn on the product.
If you are using a surge protector, remove it.
Plug the product directly into the wall
socket. Use the power switch to turn on the
product.
If the message persists, contact HP support.
ENWW Status alert messages 101
