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Software Updates and Restorations
Preparing to Call Technical Support
To provide the fastest possible resolution of your problem, have
the notebook and the following information available when
you call:
■ Product name, serial number, and product number are
provided on Service Tag label affixed to the bottom of
the notebook.
■ Purchase date on the invoice.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > Control Panel >
Performance and Maintenance > System > General.
■ Brand and model of an optional printer.
