Technical Assistance
HP ASAP (Automated Support Access Program) provides free technical
support information 24 hours a day, 7 days a week. The ASAP system
includes HP AUDIO-TIPS and HP FIRST, both explained below. The ASAP
service requires a touchtone phone.
HP AUDIO-TIPS
HP AUDIO-TIPS is an interactive voice response system providing
prerecorded answers to the most frequently asked questions by HP LaserJet
printer users. Helpful “System Maps” to the HP AUDIO-TIPS recordings
are available by fax through HP FIRST.
HP FIRST
HP FIRST (Fax Information Retrieval Support Technology) is a phone-in
fax service providing technical information for HP LaserJet users as well as
service personnel. Receiving a fax requires a type 3 facsimile machine or
fax card. Service related information includes:
• Service notes (HP Authorized dealers)
• Application notes
• Product Data Sheets
• Material Safety Data Sheets (MSDS)
• Typeface and accessory information
• Printer support software information
• Toner information
• Driver request form and Software Matrix.
HP FIRST, U.S.
Call the HP ASAP system (1-800-333-1917) and follow the voice prompts to
enter HP FIRST.
HP FIRST, Europe
Call HP FIRST at one of the following numbers:
U.K., 0800-96-02-71 Netherlands, 06-02-22-420
Belgium (Dutch), 078-11-19-0 Germany, 0130-810061
Switzerland (German), 155-1527 Austria, 0660-8128
For English service outside the above countries, (31) 20-681-5792.
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