16 Solving Problems
Where To Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s U.S. support website at epson.com/support or Canadian support
website at epson.ca/support. Select your product for solutions to common
problems. You can download utilities and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine
®
Support service, call (800) 637-7661 and enter the
PIN on the included Epson PrivateLine Support card. This is the fastest way of
speaking to a live representative, and it’s free. This service is available 6
AM to
6
PM, Pacific Time, Monday through Friday, for the duration of your warranty
period.
You may also speak with a projector support specialist by dialing one of these
numbers:
■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday
■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through
Friday
Toll or long distance charges may apply.
Before you call Epson for support, please have the following information ready:
■ Product name (Epson MovieMate 72)
■ Product serial number (located on the bottom of MovieMate)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer or video configuration
■ Description of the problem
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an Epson
authorized reseller. To find the nearest one, call 800-GO-EPSON
(800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales)
or www.epson.ca (Canadian sales).
