Printing Problems
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4
Troubleshooting
Printing Problems
If you have trouble printing, we recommend resolving the problems with the
following remedies.
NOTE
Please contact your local authorized Canon dealer if a problem persists, or if you
encounter problems not listed below.
Printer Trouble
The printer does not work
Cause 1 There is data remaining in the printer's memory. (The Processing/Data Indicator
is flashing or lit.)
Remedy Print out the data. (See Chapter 5, "Checking Job and Device Status," in the
Reference Guide.)
Cause 2 There is a problem with the printer or the software.
Remedy Look at the message on the display and act accordingly. (See "When a
Message Is Displayed," on p. 4-3.)
Printing stops before the job is complete
Cause There is data remaining in the printer's memory. (The Processing/Data Indicator
is flashing or lit.)
Remedy Print out the data. (See Chapter 5, "Checking Job and Device Status," in the
Reference Guide.)
You cannot print a job or store a job
Cause The total number of pages in all jobs (maximum capacity is 3,700 pages) or size
of the data in the hard disk has exceeded the limit which can be processed.
Remedy 1 Delete other processes, documents, or forms stored in the box, cancel other
jobs being processed, or wait until those jobs are finished, then print again.
Remedy 2 Divide the job, then print again.
