First Edition Dated September, 2000 37
Determine appropriate product acceptance actions, per the table below, by
using the most recent point on the control chart and the process capability
ratio (Cpk).
***NOTE: This Table applies only to arithmetic tolerances.
6.5 Variation Management in Design
Section 4.5.1 Variation management in design shall
occur through customer/supplier efforts throughout the
design process
The first aspect in this strategy for variation management is the establishment
of a complete diagram of all customers and suppliers who need to be involved
in addressing variation management in the design. The second aspect is the
creation of a communication plan that involves all the customers and
suppliers throughout the design process.
Customer/supplier relationships in all their forms are fundamental to quality
systems, but especially important to the success of variation management in
design. The infrastructure to be identified must include all the customers and
suppliers. In manufacturing environments, customers and suppliers are
generally thought to be just the people who receive the deliverable product
and the people who deliver the products, respectively. In a typical design
scenario, a “company” perspective may dominate. The design community
