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Troubleshooting
The server does not detect a keyboard and I get a keyboard error reported
at boot–up.
• Check that the keyboard cable on the Server Interface Module is completely
connected to your server. Tighten any loose connections.
• If you are using the keyboard software that was included with your keyboard,
uninstall it and then reinstall the standard Microsoft keyboard driver.
The mouse is lost when I switch to a different port.
• Check that the mouse you are using is connected properly to the console port
of the SMB CAT5 KVM Switch.
• Check that the mouse cable on the Server Interface Module is completely
connected to your server. Tighten any loose connections.
• If you are using a mouse driver that was included with your mouse, uninstall it
and install the standard Microsoft mouse driver.
• Make sure the mouse works when directly plugged into the server.
• If the server is coming out of standby mode, allow up to one minute to regain
mouse function.
• De-activate power-management schemes on the PC with which you are
experiencing problems.
• Try a different mouse.
The mouse is not detected at boot-up.
• Check the cables and make sure that they are inserted correctly.
The server boots up, but the mouse does not work.
• Make sure the mouse is plugged in properly.
• Make sure the mouse works when directly plugged into the server. Rebooting
may be necessary when trying this.
• Try a different mouse.
