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IP Office ContactStore 7.8 Page 70
15-601038 Issue 4b (06 July 2009)IP Office
Level
AlarmText
Remarks
What to Do
Info
XXX Job Queue backlog reduced to
acceptable level. Currently YYYms.
Performance acceptable
again.
–
Info
System shut down.
System shut down for some
reason.
If you stopped it, no action
required. Otherwise find out
why. This message is displayed
after a controlled shutdown.
Info
Wrote to archive disk correctly.
Previously reported archive
problem now cleared.
No action required.
Info
Correct archive disk now inserted.
Now able to write to disk in
drive.
No action required.
Info
Mail sent successfully.
Previously reported problem
sending email resolved.
No action required.
Minor
Cannot insert details of recording XXX
into database.
–
Check available disk space on
the partition on which
ContactStore is installed.
Verify that the PostgreSQL
service is running.
Minor
Failed to delete file XXX. Reason: YYY.
–
Check the Voicemail Pro's Voice
Recording Library path; as long
as the call is playable from
ContactStore, you can delete
the file manually.
Minor
Failed to copy file XXX. I/O Error: YYY.
–
Take copy of XXX manually.
Minor
Failed to create/write target files for
recording YYY.
–
Take copy of XXX manually.
Minor
Failed to write XML file XXX. Reason:
YYY.
–
Check disk space on the
partition on which your calls are
being stored.
Minor
Error processing file XXX. Reason YYY.
–
Depends on reason shown.
Warning
XXX Job Queue individual slow job - took
YYYms.
One-off occurrence not
important.
Note time of day and report if
persistent.
Warning
XXX Job Queue backlogged. Delay
currently YYYms but may go higher.
One-off occurrence not
important.
Note time of day and report if
persistent.
Warning
System restarting.
System restarted for some
reason.
If you restarted it, no action is
required. Otherwise find out
why. Power failure?
Major
Error displaying alarm tag.
ContactStore bug.
Report problem.
Major
Bad or wrong type of archive disk
inserted.
–
Insert blank DVD+RW
Major
Unable to write to archive file XXX.
Reason: YYY. Check Troubleshooting
Guide.
–
Insert a new blank DVD+RW.
Major
No disk available for calls archive.
–
Insert blank DVD+RW.
Major
Previously closed archive disk inserted.
–
Insert blank DVD+RW.
Major
Error displaying ContactStore state tag.
ContactStore bug.
Report problem.
Major
Error purging database. Reason: XXX.
Check PostgreSQL service
running.
Depends on reason shown.
Major
Error sending email.
–
Check all email settings. Send
test email to verify this
account.
Major
Authentication failed attempting to send
email.
–
Check account name and
password for email account.