Issue 1.0 December 2003 3
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Frequently asked questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Customer support for the United States. . . . . . . . . . . . . . . . . . . . . . . . . 6
Technician support for the United States . . . . . . . . . . . . . . . . . . . . . . . . 6
Customer and technician support outside the United States . . . . . . . . . . . . . . . 6
Preparing for the upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Verifying that the customer has prepared their system for an upgrade . . . . . . . . . . . 8
Required documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Trouble escalation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Switch compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Hardware additions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Software considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Customization issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Disk mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Checking for printer requests and large mail files. . . . . . . . . . . . . . . . . . . . . 12
Checking for ACD 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Checking for a symbolic link between /etc/hosts and /etc/inet/hosts . . . . . . . . . . . . 14
Extracting the customer’s administration and options . . . . . . . . . . . . . . . . . 17
Removing and replacing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Disk upgrade procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Removing and labeling the old disk drives . . . . . . . . . . . . . . . . . . . . . . . 32
Installing the new boot disk drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Booting up the system with the new boot disk drive . . . . . . . . . . . . . . . . . . . 35
Verifying that the system recognizes the new boot disk drive . . . . . . . . . . . . . . 38
Checking the status of the boot disk drive . . . . . . . . . . . . . . . . . . . . . . . 38
Checking the status of the tape drives . . . . . . . . . . . . . . . . . . . . . . . . . 39
Verifying that the upgrade can continue . . . . . . . . . . . . . . . . . . . . . . . . 39
Avaya Call Management System (CMS)
Release 12
Sun Enterprise 3500 Computer
CMS Upgrade Express (CUE)
Contents
