SPECIAL APPLICATION
400-0199-006
11
8.2 LED IS NOT GREEN
Cause 1: There is no power.
Solution: Disconnect the video input from the
DA1931CT and verify the LED is on
and red indicating power is present.
Reconnect the computer output. If
the LED is not green see Cause 2.
Cause 2: There is no Sync signal.
Solution: Verify the computer output is
operating correctly by connecting it
directly to a monitor. If the display is
good, please call ALTINEX at
(714) 990-2300.
8.3 NO SOUND
Cause 1: The source has a problem.
Solution: Check the source and make sure
that there is a signal present and all
source connections are correct. If
the source is working and there is
still no sound, see Cause 2.
Cause 2: The volume is too low.
Solution: Increase the AUDIO GAIN toward
maximum. If there is still no sound
present, see Cause 3.
Cause 3: Cable connections are incorrect.
Solution: Make sure that cables are properly
connected. Also, make sure that the
continuity and wiring are good. If
there is still no sound, see Cause 4.
Cause 4: The receiving device has a
problem.
Solution: Make sure the receiving device has
power and is turned on. If there is
still no sound, please call ALTINEX
at (714) 990-2300.
8.4 NO REMOTE IMAGE
Cause 1: The source has a problem.
Solution: Check the image on the local
monitor and verify the quality is
good. If it is good, see Cause 2.
Cause 2: Video equalization required.
Solution: Adjust the Video Equalization on the
DA1931CT. Long cable runs may
require adjustment on both the
DA1930CT and the DA1931CT.
8.5 RECEIVING DISPLAY QUALITY IS POOR
Cause 1: The source has a problem.
Solution: Check the image on the local
monitor and verify the quality is
good. If it is good, see Cause 2.
Cause 2: Video equalization required.
Solution: Adjust the Video Equalization on the
DA1931CT. Long cable runs may
require adjustment on both the
DA1930CT and the DA1931CT. If
the image is still not correct, call
ALTINEX at (714) 990-2300.
ALTINEX POLICIES 9
9.1 LIMITED WARRANTY/RETURN POLICIES
Please see the ALTINEX website at
www.altinex.com for details on warranty and
return policies.
9.2 CONTACT INFORMATION
ALTINEX, Inc.
592 Apollo Street
Brea, CA 92821 USA
TEL: 714 990-2300
TOLL FREE: 1-800-ALTINEX
WEB: www.altinex.com
E-MAIL: solutions@altinex.com
