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TROUBLESHOOTING GUIDE
PROBLEM
Jet Tips
Leakage between the tip and the tip rotator.
Dental System
Reservoir leaks.
Inadequate pressure/No fluid flow.
Unit doesn’t start.
CAUSE
1) Tip not fully engaged.
1) Liquid was left in reservoir.
2) Base not correctly engaged
with reservoir.
3) Water inlet is open.
1) Unit is upside down.
2) Insufficient liquid in reservoir.
3) Reservoir connection clogged.
4) Pressure setting on low.
1) Battery not charged.
CORRECTIVE ACTION
1) Remove tip and reinstall.
1) Always empty the reservoir after use.
2) Remove reservoir then reinstall as per
instructions.
3) Close water inlet.
1) Jet tip must be higher than reservoir for
correct water flow.
2) Fill with liquid.
3) Fill reservoir with warm tap water and one
cap of vinegar. Run until empty.
Rinse with full reservoir of tap water.
4) Adjust pressure setting to high.
1) Be sure outlet is functioning; test with
another appliance. Turn unit off.
Plug in charger. Charge for 16 hours.
2) Be sure charger pins are clean and
unobstructed.
Still have questions? Go to www.waterpik.com and click on “Dental Care” and the “Ask Ann” link.
If none of these corrective actions are successful, call the Water Pik, Inc. Customer Service Center. Toll-Free Number: 1-800-525-2774 (U.S.A.) 1-888-226-3042 (Canada).