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Troubleshooting Guide
CAUSE POSSIBLE REMEDY
No sound
• Not turned on
• Low/dead battery
• Poor battery contact
• Battery upside down
• Moda 13: Earmolds/
slim tubes/domes
blocked with ear wax
Moxi 13: Shells/domes
blocked with ear wax
• Plugged microphone
protector
Not loud enough
• Low volume
• Low battery
• Moda 13: Earmolds/
slim tubes/domes
not inserted properly
Moxi 13: Shells/domes
not inserted properly
• Change in hearing
• Moda 13: Earmolds/
slim tubes/domes
blocked with ear wax
Moxi 13: Shells/domes
blocked with ear wax
• Turn on
• Replace battery
• Consult your hearing healthcare professional
• Insert battery plus (+) side up
• Clean earmolds or slim tubes and domes.
See “Cleaning your Hearing Instrument”.
Consult your hearing healthcare professional.
• Consult your hearing healthcare professional
• Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Replace battery
• See “Putting Your Hearing Instruments on
Your Ears”. Reinsert carefully.
• Consult your hearing healthcare professional
• Clean shells and domes. See “Cleaning your
Hearing Instrument”. Consult your
hearing healthcare professional.
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