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In case of malfunction
The following pages include some quick advice to follow if
you experience problems. Before contacting your hearing
healthcare professional, please follow the advice below:
If the hearing aid is dead, it could be because:
• The instrument is not turned on. Make sure the bat-
tery drawer, which functions as the on/off switch, is
pushed all the way upwards and that the word
“OFF” is not visible on the switch.
• The battery is dead or does not work. Insert a new
battery. Make sure the battery is placed correctly and
that the battery drawer is closed correctly.
• The sound outlet of the earmold is blocked. Blockage
of the sound outlet of an earmold is often caused by
earwax. Clean the blocked sound outlet.
If the hearing aid volume is not powerful enough,
it could be because:
• The battery is nearly exhausted. Insert a new battery.
Make sure the battery is placed correctly and that the
battery drawer is closed correctly.
• The sound outlet of the earmold is blocked. Blockage
of the sound outlet of an earmold is often caused by
earwax. Clean the blocked sound outlet.
• Your ear is blocked by earwax. Contact your ENT
doctor/physician.
• Your hearing may have changed. Contact your hear-
ing healthcare professional.