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30 SSCI - Suburban Surgical Company, Inc.
Chapter 5 - Troubleshooting
Returning the
Oxygen Therapy
Door for Repairs
RMA Numbers
If your door should require return to SSCI for repairs, discuss the
problem with one of our Customer Service Representatives.
Obtain an RMA number (Return Merchandise Authorization) from
him before shipping the unit back. Note: SSCI will not accept
merchandise returned without an RMA number.
If you were able to keep the door shipping carton, repack the door
into the carton, staple or tape the cover securely in place.
If the shipping carton is not available, package the door securely in
a suitable container. Ship documentation with the door including:
Destination
RMA Number
Your name, company and address
Your telephone number
A description of the reason for returning the door
Packing and Shipment