Filter
Top Products
11Troubleshooting
Anything special I should do before putting the mask on?
Before wearing your mask, wash your face to remove excess facial oils. This will
allow a better fit and prolong the life of the mask cushion.
Do not use moisturiser when wearing a mask.
My mouth feels dry during treatment—what can I do?
You may experience dryness of the nose, mouth, and/or throat during the course
of treatment, especially during winter. In many cases, a humidifier may resolve
this discomfort. Contact your clinician for advice.
My nose is irritated during treatment—what can I do?
You may experience sneezing and/or a runny or blocked nose during the first few
weeks of treatment. In many cases, nasal irritation can be resolved with a
humidifier. Consult your clinician or equipment supplier for advice.
Can I travel with the S8 Escape II?
Your S8 Escape II has an internal power supply that enables it to operate in other
countries. It will operate on power supplies of 100–240V and 50/60Hz. No special
adjustment is necessary, but you will require an approved power cord for the
region in which you are using the device.
Please consult the medical services department of your carrier if you intend to
use your S8 Escape II on an aircraft. The S8 Escape II complies with US FCC Part
15, Class B requirements.
Note: Do not use your S8 Escape II while the aircraft is taking off or landing.
Can I use my S8 Escape II if mains (AC) power is not available?
A DC-12 converter is available to connect the S8 Escape II to a 12V or 24V DC
power source. Contact your clinician for details.
!
CAUTION
The device should not be connected to both AC and DC power sources
simultaneously.
Troubleshooting
If there is a problem, try the following suggestions. If the problem cannot be
solved, contact your equipment supplier or ResMed. Do not attempt to open the
device.
No display
Displays error message:
Exxxx Call Service (where xxxx defines an error)
or
MOTOR FAULT Call Service or UPLOAD LANGUAGES Call Service or
DATA LOST Call Service
Problem/Possible Cause Solution
Power is not connected. Ensure the power cable is connected and the power
switch (if available) is on.
Component failure. Call service.