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INFINFB2045/Rev A/12-04-06 www.pridemobility.com 2
BASIC T ROUBLESHOOTING INSTRUCTIONS: JET 3 ULTRA
What if my Jet 3 Ultra begins pulling to one side?
! Determine if the joystick is being deflected straight or at a slight angle. Even a small amount of deflection
right or left will cause the chair to veer over a long distance.
! Determine if both manual freewheel levers are in the drive position. If only one manual freewheel lever is
in the drive position, the other motor will not operate and the Jet 3 Ultra will veer severely.
! Determine if both tires are inflated to the proper psi if the power chair is equipped with pneumatic tires.
Pneumatic tires should be inflated to 35 psi (2.4 bar). If one tire is inflated more than the other, the power chair
will pull to the side that is underinflated.
What if the Jet 3 Ultra powers up, but will not move?
! Determine if both manual freewheel levers are in the freewheel position. If the power chair is in freewheel
mode, then the electronics will function but the motors will not spin the wheels.
! Determine if the controller is flashing a fault code. The Jet 3 Ultra comes equipped with either a GC or VSI
controller. Each controller will flash a code via the battery condition meter LEDs if a system fault is detected.
GC DIAGNOSTIC FAULT CODES
FAULT CODE PROBABLE CAUSE(S) POSSIBLE SOLUTION
1 Flash The batteries need charging. Check the battery connections. If the battery
There is a bad connection to the batteries. connections are good, then try charging the
batteries.
2 Flashes There is a bad connection on the left motor. Check the left motor connections and wiring
harnesses.
3 Flashes The left motor has a short to a battery Contact your authorized Pride Provider.
connection.
4 Flashes There is a bad connection on the right Check the right motor connections and wiring
motor. harnesses.
5 Flashes The right motor has a short to a battery Contact your authorized Pride Provider.
connection.
Rippling LEDs The charge inhibit has been activated. Make sure that the battery charger is not
connected to the power base.
7 Flashes There is a joystick fault. Make sure the joystick is in the center position
and then power off and on again.
8 Flashes There is a control system fault. Check power module and joystick module
connections and wiring.
9 Flashes The park brakes have a bad connection. Check the left and right motor connections and
wiring.
10 Flashes An excessive voltage has been applied to Check the battery connections.
the control system.