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Frequently asked questions
This chapter lists the questions most frequently asked about the appliance.
If you cannot fi nd the answer to your question, contact the Consumer
Care Center in your country.
Question Answer
Why doesn’t the Sonicare
toothbrush work?
You may need to recharge the Sonicare. Charge the Sonicare for
at least 24 hours.
Make sure the Sonicare charger is plugged into a live electrical
outlet and not into an outlet controlled by a light switch.
You may need to reattach or replace the brush head.
Why do I feel a tickling sensation
when I use the Sonicare?
You may experience a slight tickling/tingling sensation when you
use Sonicare for the fi rst time. As you become accustomed to
brushing with the Sonicare, this sensation diminishes.
Why is there a brief pause in the
bristle motion while I’m brushing?
This is the Quadpacer feature reminding you to move to a new
section of your mouth. This feature enables you to spend equal
time brushing all areas of the mouth (see chapter ‘Using your
Sonicare, section ‘Brushing instructions’).
The brush head chatters against my
teeth. What can I do about this?
To avoid this, keep the brush head properly oriented, with the
bristles placed on the gumline at a slight angle.
Why does the toothbrush seem
less powerful?
You may need to charge the Sonicare.
The Easy-start feature may be on. Deactivate the Easy-start
feature (see chapter ‘Features’).
You may need to replace the brush head.
Why doesn’t the mode
button work during brushing?
Brushing modes should be selected prior to turning on the
Sonicare.
Why doesn’t the UV sanitizer
light go on?
You may need to plug the sanitizer into a live outlet..
You may need to shut the sanitizer door.
You may need to replace the UV light bulb (see chapter
‘Replacement’).
Do I need a special charger if I
travel with my Sonicare?
The travel charger, the deluxe charger and the sanitizer can be
used at common worldwide voltages between 100-240V AC, at
either 50 or 60Hz. All you need is a simple plug adapter.
Travel tip: The Sonicare battery is designed to last up to 3 weeks
between charges.
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