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If you need service or information or if you have a problem, please visit the Philips website at
or contact the Philips Consumer Care Centre in your country (you nd its
phone number in the worldwide guarantee leaet). If there is no Consumer Care Centre in your
country, go to your local Philips dealer.
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem Cause Solution
Poor epilating
results
You move the
epilator in the wrong
direction.
Move the appliance against the direction of hair
growth, with the on/off button pointing in the
direction in which you move the epilator.
You place the
epilating head on the
skin at the wrong
angle.
Make sure that you place the epilating head on the
skin at an angle of 90° (see chapter ‘Using the
epilator’).
You have used a
cream or depilatory
cream prior to
epilation.
Make sure your skin is clean, entirely dry and free
from grease. Do not use any cream before you start
epilating.
The hairs are too
short.
Sometimes the hairs are too short to be caught. The
optimal length for easy removal of the hairs is 3-4mm.
The hairs that are not caught during this session will
be long enough to be removed when you epilate the
next time. You can also try to catch the hairs by
moving the appliance across the skin a few more
times.
The epilator does
not work.
The socket to which
the appliance is
connected does not
work.
Make sure the socket is live. If you connect the
epilator to a socket in a bathroom cabinet, you may
need to switch on the light in the bathroom to make
sure the socket is live. You could also use a working
socket outside the bathroom.
The overheat
protection has been
activated.
When the epilator stops working and the speed
setting indications start ashing red, the overheat
protection has been activated. Let the appliance cool
down. The lights stop ashing after 30 seconds. When
the appliance has cooled down, switch on the epilator
again. If the lights start ashing again, the epilator has
not yet cooled down sufciently.
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