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EXPRESS WARRANTIES SET FORTH IN THE PHILIPS WORLDWIDE
GUARANTEE LEAFLET. SOME STATES DO NOT ALLOW LIMITATION
ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
LIMITATION OF REMEDIES
IN NO EVENT SHALL PHILIPS OR ANY OF ITS AFFILIATED OR
SUBSIDIARY COMPANIES BE LIABLE FOR ANY SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF
WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT, OR ANY
OTHER LEGAL THEORY. SUCH DAMAGES INCLUDE, WITHOUT
LIMITATION, LOSS OF SAVINGS OR REVENUE; LOSS OF PROFIT; LOSS
OF USE; THE CLAIMS OF THIRD PARTIES INCLUDING, WITHOUT
LIMITATION, DENTISTS AND DENTAL HYGIENISTS; AND COST OF
ANY SUBSTITUTE EQUIPMENT OR SERVICES. SOME STATES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
EXCLUSION MAY NOT APPLY TO YOU.
Frequently asked questions
This chapter lists the questions most frequently asked about the appliance.
If you cannot nd the answer to your question, contact the Customer Care
Center in your country.
Question Answer
Why doesn’t the Sonicare
toothbrush work?
You may need to recharge the Sonicare. Charge the Sonicare for
at least 24 hours.
Make sure that your Sonicare charger is plugged into a live
electrical outlet and not into an outlet controlled by a light switch.
You may need to reattach or replace the brush head.
Why do I feel a tickling sensation
when I use Sonicare?
You may experience a slight tickling/tingling sensation when you
use Sonicare for the rst time. As you become accustomed to
brushing with Sonicare, this sensation diminishes.
The brush head chatters against
my teeth. What can I do about
this?
To avoid this, keep the brush head properly oriented, with the
bristles placed on the gumline at a slight angle.
Why does the toothbrush seem
less powerful?
You may need to charge the Sonicare.
The Easy-start feature may be on. Deactivate the Easy-start feature
(See chapter ‘Features’).
You may need to replace your brush head.
Why doesn’t the personalised
brushing button work during
brushing?
You may have selected a brushing routine. If this is the case, the
Personalized brushing button is not active (See chapter ‘Using your
Sonicare’).
Why doesn’t the UV sanitizer
light go on?
You may need to plug the sanitizer into a live outlet.
You may need to shut the door of the sanitizer.
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