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WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in
material or workmanship for a period of one year after the date of shipment. Excep-
tions to this warranty are as noted below:
• Three years on Genex
®
Series (multiplexers, server, and keyboard).
•Two years on cameras and all standard motorized or fixed focal length lenses.
•Two years on Legacy
®
, Camclosure™ Camera Systems, CM6700/CM8500/
CM9500/CM9750/CM9760 Matrix, PelcoVision
®
, DF5 Series and DF8 Fixed Dome
products.
•Two years on Spectra
®
and Esprit™, including when used in continuous motion
applications.
•Two years on WW5700 series window wiper (excluding wiper blades).
• Six months on all pan and tilts, scanners or preset lenses used in continuous
motion applications (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco
shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco,
Clovis, California. Repairs made necessary by reason of misuse, alteration, normal
wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss result-
ing from the specific use or application made of the Products. Pelco’s liability for any
claim, whether based on breach of contract, negligence, infringement of any rights of
any party or product liability, relating to the Products shall not exceed the price paid
by the Dealer to Pelco for such Products. In no event will Pelco be liable for any
special, incidental or consequential damages (including loss of use, loss of profit and
claims of third parties) however caused, whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may
also have additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100
or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide
the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall
under the warranty conditions stated above, please include a written explana-
tion with the product when returned.
Method of return shipment shall be the same or equal to the method by which
the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call
the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization num-
ber (CA number if returned for credit, and RA number if returned for repair).
Goods returned for repair or credit should be clearly identified with the assigned
CA/RA number and freight should be prepaid. All merchandise returned for credit
may be subject to a 20% restocking and refurbishing charge.
Ship freight prepaid to: Pelco
3500 Pelco Way
Clovis, CA 93612-5699
WARRANTY AND RETURN INFORMATION
REVISION HISTORY
Manual # Date Comments
C1463SM 12/00 Original version.
® Pelco, the Pelco logo, Spectra, Genex, Legacy, and PelcoVision are registered trademarks of Pelco. © Copyright 2000, Pelco.
™ Esprit and Camclosure are trademarks of Pelco. All rights reserved.