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TROUBLESHOOTING GUIDE
This section includes a list of frequently asked questions for problems you may encounter with
your Body Weight Monitor. If the product is not operating as you think it should, check here
before arranging for servicing.
The batteries
are low.
Batteries are
exhausted.
Batteries are
inserted
incorrectly.
Batteries are
low.
The weight on
the Monitor is
unevenly
distributed or
unstable.
You have
stepped on the
Monitor too
early.
The Monitor is
overloaded.
The Monitor is
uneven or on
the carpet.
Socks or shoes
are worn.
The entered
gender, age, or
height is
wrong.
Measurements
vary drastically
after a short
period.
The Monitor
needs to be
reset.
Replace with new batteries (p.13).
Replace with new batteries (p.13).
Insert the batteries correctly
(p.13).
Replace the batteries.
Make sure to remain still and
place the Monitor on a flat
surface. Use the carpet feet if the
ground is carpeted or uneven.
For user with saved settings, wait
until the display shows the weight
as “0.0” before stepping on.
The maximum weighing capacity
is 150kg (330 lb / 23st - 8lb).
Remove the weight from the
Monitor.
Use the supplied carpet feet or
place the Monitor on a flat, even
hard surface.
Remove your socks, shoes, and
other heavy accessories before
using the Monitor.
Re-enter your user settings with
the correct values.
Fluctuations in body fat during the
day are normal. Refer to p.7 for
information regarding this.
Reset the Monitor (p.13).
The display is
dim.
The display is
blank.
Display shows
.
shown on
the display.
shown on
the display.
Monitor shows
“
” when
weighing.
The
measurement
is inaccurate.
Weight does
not display
Problem Symptom Check this Remedy
No power
Error message
Weight, BMI,
and Body Fat
Index
Display
problem